Downloadable software for improving the performance and stability of mobile phones and mobile computing and communication devices; downloadable software for facilitating the monitoring, administration and management of mobile phones and mobile computing and communication devices and for facilitating the provision of technical support services in connection therewith; interactive knowledge-management database for gathering and analyzing technical data and statistical information used to provide insights about software and hardware behavior and problems for mobile phones and mobile computing and communication devices, and to inform remedies to alleviate usage inefficiency for mobile phones and mobile computing and communication devices, either in downloadable format from a website or on computer-readable media

Technical and customer support services, namely, providing technical advice to help customers operate personal technology, namely, mobile phones, mobile computing and communication devices and wirelessly connected consumer products; troubleshooting in the nature of diagnosing problems in mobile phone devices, tablets, other computing devices, and wirelessly connected consumer products; troubleshooting in the nature of diagnosing problems in computer hardware and software in personal computing devices, mobile phone devices, tablets, and other computing devices, and diagnosing problems in consumer products; providing technical advice to facilitate operation of wirelessly-enabled devices to increase productivity; providing proactive technology information in the field of mobile phones, mobile computing and communication devices and wirelessly connected consumer products via mobile application software messaging to alert users to mobile device problems or about how to do more with mobile devices and wirelessly connected consumer products; remote protection services for wireless phones and mobile computing and communication devices, namely, deletion of data, data back-up and digital data restoration; providing technical advice on how to better leverage mobile devices and wirelessly connected consumer products to improve device performance and increase productivity