Application service provider (ASP) featuring software for use in the management of customer service and customer engagement functions; Application service provider featuring application programming interface (API) software for the management of customer service and customer engagement functions; Business technology software consultation services; Cloud computing featuring software for use in customer service and customer engagement; Computer services, namely, interactive hosting services which allow the users to publish and share their own content and images on-line; Computer services, namely, providing an interactive web site featuring technology that allows users to collect, store, manage, deliver and showcase electronic and paper-based content; Computer software development; Computer software development in the field of mobile applications; Computer software development in the field of customer service and customer engagement; Data automation and collection service using proprietary software to evaluate, analyze and collect service data; Platform as a service (PAAS) featuring computer software platforms for the management of customer service and customer engagement functions; Software as a service (SAAS) services featuring software for the management of customer service and customer engagement functions