providing temporary use of on-line non-downloadable cloud computing software for call center data service featuring software for intelligent pairing of callers and agents in a call center through the use of artificial intelligence, for call center data service, for the collection, editing, organizing, modifying, book marking, transmission, storage and sharing of data and information, for use in customer relationship management (CRM), for providing real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface, for providing web-based access to applications and services through a web operating system or portal interface, for automating data warehousing, for allowing sales and field service employees to update and receive data stored in an enterprise's computer databases in real time, using a mobile device, with full telephony integration with the telephone and/or software features of the mobile device, for analysis of structured and unstructured data, for call center optimization service and for business process outsourcing service; providing temporary use of on-line non-downloadable computer telephony software; providing temporary use of on-line non-downloadable database management software