Computer hardware; Computer software for use in managing customer service operations, managing customer relationship functions, business workflow management, business schedule management, business performance management, document management, financial management, collecting fees, processing payments, processing shipments, and managing contact center operations; Computer telephony software for telephone call management systems; Computer software and hardware for use in call center automation and management

Business management consulting services; business consulting services in the field of business process outsourcing; business process outsourcing services for others, namely, customer service management, customer relationship management, business records management, financial records management, accounting, monitoring and tracking of package shipments to ensure on-time delivery for business purposes; outsourcing services in the nature of arranging service contracts for others, all in the field of information technology; business management and consultation services in the field of call contact center business operations; outsource service provider in the field of contact center operations management for others, namely, management of telephone call centers, customer service management, and employee administration services; business process outsourcing services in the field of customer contact centers and customer care and support centers, namely, customer service management, customer relationship management, business records management, financial records management, accounting, monitoring and tracking of package shipments to ensure on-time delivery for business purposes; customer service management for others; management and operation of telephone call centers for others

Business process outsourcing services for others, namely, payment processing services in the field of credit card payments

Telecommunications services, namely, routing and queuing telephone calls, emails, chat requests, and text messages for call centers

Information technology systems integration services; managed service provider (MSP) featuring non-downloadable software for use in managing customer service operations, managing customer relationship operations, business workflow management, business schedule management, business performance management, document management, financial management, collecting fees, processing payments, processing shipments, and managing contact center operations; providing temporary use of on-line non-downloadable software for use in managing customer service operations, managing customer relationship functions, business workflow management, business schedule management, business performance management, document management, financial management, collecting fees, processing payments, processing shipments, and managing contact center operations; outsource service provider in the field of information technology consulting