Computer software for use in customer relationship management (CRM); Computer software for managing, integrating, automating and reporting sales information, marketing information, and sales lead conversion; Database management software for sales information, marketing information, and sales lead conversation; Computer software, namely, an application allowing sales and field service employees to receive and update sales, marketing, and lead information; Downloadable cloud computer software for use in database management, sales information, sales lead conversion, marketing, and telephony; Computer software, namely, an application prospecting tool that allows sales and field service employees to search databases for prospective customers; Computer software for users to develop engagement and sales strategies for sales prospects; Computer software for users to develop workflow strategies; Computer software for gathering sales prospects' social and contact information from databases; Computer software for creating profiles for sales prospects; Computer software for electronic mail creation and organization for use with sales leads; Computer software for allowing users to send sales lead requests via global online and telephone communications networks to assign sales leads to the fastest responder

Telephony communications services; Computer telephony services; Global computer network telephony services; Telephony communications services in connection with database management, sales information, sales lead conversion, and marketing; Telephony communications services that allow users to contact prospects in the prospects' own area codes; Telephony communications services that allow users to leave pre-recorded voicemail messages with prospects

Non-downloadable computer software for use in customer relationship management (CRM); Non-downloadable computer software for managing, integrating, automating and reporting sales information, marketing information, and sales lead conversion; Non-downloadable database management software for sales information, marketing information, and sales lead conversation; Non-downloadable computer software, namely, an application allowing sales and field service employees to receive and update sales, marketing, and lead information; Cloud computing featuring software for use in database management, sales information, sales lead conversion, marketing, and telephony; Non-downloadable computer software for users to develop engagement and sales strategies for sales prospects; Non-downloadable computer software for users to develop workflow strategies; Non-downloadable computer software for gathering sales prospects' social and contact information from databases; Non-downloadable computer software for creating profiles for sales prospects; Non-downloadable computer software for electronic mail creation and organization for use with sales leads; computer software for allowing users to send sales lead requests via global online and telephone communications networks to assign sales leads to the fastest responder