Application service provider (ASP) services, Software as a service (SAAS) services all featuring software in the field of marketing automation, and customer interaction management including sales, marketing, and customer support call center, namely, communication software for proxying and enabling connections, monitoring and data collection, data mining, speech processing, and using collected and determined data for consumer profiling, customer acquisition, real-time and non-real-time customer analysis, implicit and explicit customer and prospective customer data capture, customer engagement optimization, customer experience enhancements; Application service provider (ASP) services featuring software for enhancing and filtering inbound customer and prospective customer communications including improved targeting of customer and prospective customer communications; Application service provider (ASP) services, Software as a service (SAAS) services all featuring software for the management and operation of telephone sales and support communication centers; Software as a service (SAAS) services featuring software for use by website owners which enables live text and video chatting, data and files exchange and other communication with website visitors, software used to create and manage customer contact center virtual agents, and visitor activity monitoring