Computer software for use in audit and upgrade support, namely, diagnostics software for use in the analysis and reporting of software changes and usage; computer software for business process management; computer software for designing, evaluating and optimizing business processes; computer software for modeling and application design of computer software; computer software for enterprise data management; computer software for use in managing build productivity, deployment and operations costs; computer software, namely, application integration software; computer software and software-based application templates in the nature of computer software, all for deploying, consolidating, integrating, maintaining, monitoring, analyzing, diagnosing, configuring, synchronizing and upgrading of computer programs and software applications and components for business management, business enterprise resource planning, financial planning and reporting, sales order processing, human capital management, supply chain management, warehouse management, product lifecycle management, and customer relationship management; computer software, namely, computer software for business process modeling and analysis, application design and development, integration and configuration of other software applications, and diagnosis and management of computer systems and software systems; computer software for use in data backup, system restore, and transport management, namely, software for use in restoring production to a known working state, reversing system changes, managing transports, and backing up systems; and user manuals sold in connection with all of the foregoing computer software