Platform as a service (PAAS) featuring computer software platforms for use in monitoring, managing, uploading, downloading, consolidating and analyzing e-commerce data; Providing temporary use of on-line non-downloadable software for providing merchants with a consolidated dashboard that enables them to manage e-commerce operations, including customer service metrics, site metrics and sales metrics and featuring technology that allows users to consolidate and manage accounts, e-commerce and company related data, including customer service metrics, site metrics and sales metrics to existing and emerging application programming interfaces (APIs)