Software as a service (SAAS) services featuring software for facilitating and automating information technology (IT) service management; Software as a service (SAAS) services featuring software for facilitating, and automating, integrating with or replacing of monitoring tools and ticketing systems for information technology system monitoring, event management, intrusion monitoring, asset and configuration management, and knowledge management; Computer services for others, namely, software programming, design, and development and application testing, including stress and availability testing; Computer services, namely, remote and on-site management of computer hardware and software applications systems of others; Computer services, namely, computer system administration for others; Data automation services using proprietary software to evaluate, analyze and collect service data; Technical support services, namely, troubleshooting and resolution of customers' computer hardware and software problems; Information technology consulting services; Technical support services, namely, remote administration and management of in-house and hosted datacenter devices, databases and software applications; Computer services, namely, remote and on-site management of cloud computing systems and applications for others; Cloud computing featuring software for cloud storage and network management, cloud hardware management, cloud monitoring and reporting, cloud design and architecture maintenance