Computer software, and software for mobile devices, for use in customer relationship management; Computer software, and software for mobile devices, used to measure, manage, and analyze customer relationships, customer loyalty, customer service, and value; Computer software, and software for mobile devices, used to measure, manage, and analyze text message based customer service; Computer software, and software for mobile devices, for scheduling; Computer software, and software for mobile devices, for text message based scheduling; Computer software, and software for mobile devices, for queue management; Computer software, and software for mobile devices, for text message based queue management; Computer software, and software for mobile devices, for market research and business analysis; Computer software, and software for mobile devices, for education and training; Computer software, and software for mobile devices, for creating decision trees; Computer software, and software for mobile devices, to support the completion of applications and to support applications for employment, educational facilities and funds to attend educational facilities; Computer software, and software for mobile devices, to improve patient engagement and patient communication with health care institutions; Computer software, and software for mobile devices, to encourage planned or last-minute participation in events or activities; Computer software, and software for mobile devices, for creating and sending text messages; Computer software, and software for mobile devices, for creating and sending text messages in the nature of health promotion and public health content; Computer software, and software for mobile devices, for use in connection with event planning

Market research and business data analyses; Analyzing and monitoring the performance, effectiveness, and results of customer service programs for business purposes

Communication services, namely, transmitting text messages to designated recipients for others; Communication services, namely, transmitting text messages in the nature of health promotion and public health content to designated recipients for others

Training services, namely, interactive training services in the field of customer and client service

Providing on-line nondownloadable software for creating decision trees; Providing on-line nondownloadable software for creating and sending text messages; Providing on-line nondownloadable computer software for use in customer relationship management; Software as a service, namely, featuring on-line nondownloadable software used to measure, manage, and analyze customer relationships, customer loyalty, and customer service; Providing on-line nondownloadable software used to measure, manage, and analyze text message based customer service; Providing on-line nondownloadable software for scheduling; Providing on-line nondownloadable software for text message based scheduling; Providing on-line nondownloadable software for queue management enabling users to be assigned a place in a virtual line and be instructed when they need to take action, either remotely or in person; Providing on-line nondownloadable software for text message based queue management; Providing on-line nondownloadable software for market research and business analysis; Providing on-line nondownloadable software for education and training, including the use of scenario-based training, in the field of customer and client service; Providing on-line nondownloadable software to support the completion of applications for employment, educational facilities and funds to attend educational facilities; Providing on-line nondownloadable software to encourage planned or last-minute participation in events or activities through coordination and confirmation of arrangements across multiple parties; Providing on-line nondownloadable software for use in event planning, namely, use in database management