Downloadable computer software for use in developing and managing enterprise content management systems, processes and activities, including all associated data, files and information; downloadable computer software for use in information management including lifecycle, archiving, retention schedules, data governance, reporting, disposition, information storage, indexing, analytics, storage, replication, backup, data management, content management, information integration, business intelligence functions, search and discovery of data

Computer software design, development, testing, installation, updating research, maintenance and repair services; computer consultation; application service provider, namely, hosting, managing, developing, analyzing, and maintaining applications, computer software and web sites of others in the fields of document management, content management, enterprise content management, application management, customer relationship management and media management; website, web application and mobile application design and development services for others; computer technology support services, namely, help desk services for IT infrastructure, operating systems, computer software, web applications and mobile applications; integration of computer systems and networks; providing temporary use of web-based, non-downloadable computer software for use in developing and managing enterprise content management systems, processes and activities, including all associated data, files and information; providing temporary use of web-based, non-downloadable computer software for use in information management including lifecycle, archiving, retention schedules, data governance, reporting, disposition, information storage, indexing, analytics, storage, replication, backup, data management, content management, information integration, business intelligence functions, search and discovery of data; Providing temporary use of web-based, non-downloadable computer software featuring technology that enables users to host and share electronic files; software as a service (SAAS) services featuring software for software development