Computer hardware; computer hardware for telecommunications; computer software for initiating, receiving, integrating, routing, managing and monitoring customer interactions through multiple digital channels including telephone, interactive voice recognition (IVR), email, Internet, text messaging, facsimile, social media, mobile applications and all other types of communication mediums; computer software for telephonic systems, interactive voice recognition (IVR) systems, outbound dialers, voice over internet protocol (VoIP), dialer management technology, speech analytics, digital engagement platform, mail and document technology, document and form reading systems, natural language processing engines

IInformation technology consulting services; design and development of computer software; outsource service provider in the field of IT; computer services, namely, providing design of computer systems for initiating, receiving, integrating, routing, managing and monitoring customer interactions through multiple digital channels including telephone, interactive voice recognition (IVR), email, Internet, text messaging, facsimile, social media, mobile applications and all other types of communication mediums