Non-downloadable cloud-based software for creating, managing and automating interactive electronic communication in the fields of marketing, sales, customer service, customer support and billing collections; Non-downloadable artificial intelligence-based software that automates interactive electronic transmissions in the field of marketing and sales, namely, software for connecting, engaging, developing, qualifying and following up with marketing and sales leads; Non-downloadable artificial intelligence-based software that interprets electronic communications from potential and current sales prospects and generates an appropriate response as a human would do, namely, by sending written communications in natural language; Non-downloadable artificial intelligence-based software that automates interactive electronic transmissions in the field of marketing and sales, namely, software for initiating written conversations between customers and clients; Non-downloadable artificial intelligence-based software for monitoring, analyzing, and responding to third party electronic communications in the fields of marketing, sales, customer service, customer support and billing collections; Software as a service (SAAS) services featuring software for monitoring and managing sales opportunities, communications, and employees, providing trend visualization and graphing, and performing business analytics of client data and lead sources; Software as a service (SAAS) services featuring software that provides multimedia and text alerts to users; Software as a service (SAAS) services featuring software for integrating customer relationship management (CRM) and marketing automation software applications