Consultancy and advisory services relating to customer service, namely, customer service in the field of travel, medicine and insurance; management of patient cases, namely, administration of patient's reimbursement programs; arranging for medical appointments, providing hotline services for medical emergencies featuring emergency medical appointment scheduling services; prepayment for patient reports, namely, procurement in the nature of purchasing patient reports for others; services for the planning of clinics, namely, business planning for corporate customers in establishing and operating in-house clinics or medical facilities at remote sites; monitoring of medical services, namely, health care utilization and review services; pharmacy advisory services, namely, advising on the procurement of pharmaceutical products for corporate in-house clinics; provision of first aid kits, namely, retail store services featuring first aid kits; identifying location of emergency healthcare medical treatment, namely, providing medical and physician referrals; replacement of medical products, namely, advising on procurement of medicines for corporate in-house or shipboard clinics; advising on health care matters, namely, conducting on-site health care cost containment assessments and preparing reports about such reviews; arranging for medical treatment, namely, appointment scheduling services and medical referrals; services for the planning and design of medical clinics, namely, advising on procurement purchasing of medicines for corporate in house clinics; services for the planning of clinics, namely, advising on operational business assistance for corporate in-house clinics