Operation and management of telephone call centers for others; customer relationship management services; operation and management of standby call centers for others; providing telephone answering services; product recall services, namely, providing product information and delivering targeted product recall notices to potentially affected distributors and consumers using past and current distribution records; providing customer support services, namely, order fulfillment, appointment bookings, help desk and technical support and customer relationship management; business management and consultation in the field of developing policies, contingent management plans, and emergency response management plans and guidelines, all for the protection, monitoring and tracking of mobile workforce employees