computer-related technical services, namely, outsourced information technology help desk services; disaster recovery planning and remediation services; electronic mail archive, encryption and management services; computer network security administration services; hosting of e-commerce and other business Internet web sites for others; integration of private and public cloud computing environments; computer-related consulting services; technical consulting and research services for others in the fields of computer, data, and network security; technical support services for others in the fields of computer, data, and network security, namely troubleshooting of computer hardware and software problems, monitoring of network systems; installation, monitoring and use of downloadable software for the detection and removal of computer viruses and threats, protecting and securing computer networks and applications, encrypting and authenticating data, managing and filtering of electronic communications, and detecting and repairing computer software and hardware problems; providing information in the fields of network, data, and computer security