Non-downloadable software for customer creation, modification, updating, collection, maintenance, analysis and reporting of on-line, SMS-based, and mobile messaging-based single- or multi-page surveys, questionnaires, voice recordings, and other data collection formats, and publishing, exporting, emailing, printing and transferring surveys and survey results, reports and analysis; providing survey design and research services and technical support services in the nature of troubleshooting of computer software problems and website usage problems to users in connection with the creation, modification, updating, collection, maintenance, analysis, reporting and transfer of on-line, SMS-based, and mobile messaging-based single- and multi-page surveys, questionnaires, voice recordings, and other data collection formats