Computers; computer programs for document management; communications software for connecting computer network users; computer e-commerce software to allow users to perform electronic business transactions via a global computer network; computer software and hardware for use in network management; computer software for use in database management; computer software for use in customer relationship management (CRM); computer hardware; computer software and application software tools for business process, data management, data mining, workplace and operation efficiency management, customer engagement and management

Printed educational materials in the field of information technology; printed manuals and brochures in the field of information technology; printed publications, namely, books, booklets, newsletters, journals, and reports featuring information on information technology

Commercial and industrial business process and resource planning, namely, management assistance and consulting in the field of business process technology; business consultation services, namely, business process improvement and enterprise architecture design; business consulting services relating to the integration of the areas of business process technology, organizational learning, change management, and operational sustainability; assistance, advisory services and consultancy with regard to business planning, business analysis, business management, and business organization; business management and enterprise organization consultancy; conducting business productivity analyses; cost price analysis; marketing research services; compilation and systemization of information into computer databases; business management and consultation in the field of data conversions and business intelligence; computerized file management

Design, development, installation and maintenance of computer software and software tools and consultancy thereof; research and development of new products, technology and methods of operation in the field of industry including information technology and digital or electronic contents processing and providing information thereof; software as a service (SAAS) services featuring software for business process, data management, data mining, workplace and operation efficiency management, customer engagement and management; consultancy relating to quality management and quality control in the fields of technology and industry