Providing a web-based guest service platform custom designed to a specific hotel brand to be used as a electronic concierge and, or, electronic butler service to improve hotel guests service and satisfaction that allows guests to access any guest services instantly and/or write a review about their hotel experience from all smartphones, tablets or computers about services including, but not limited to, housekeeping services, spa reservations, restaurant reservations, pool side service, valet retrieval, car service, golf course reservations, concierge services and write a review