Computer software for use in training and education in the fields of business, management, business management, supervisory and interpersonal skills, sales, sales techniques, sales strategies, sales skills development, sales training, customer service, customer relations, sales consulting, service quality, business training, negotiations, employee training, employee education, problem solving, conflict resolution, leadership, organizational management, career training, and business education; computer software that provides the user with self-assessment examinations upon completion of training in the fields of business, management, business management, supervisory and interpersonal skills, sales, sales techniques, sales strategies, sales skills development, sales training, customer service, customer relations, sales consulting, service quality, business training, negotiations, employee training, employee education, problem solving, conflict resolution, leadership, organizational management, career training, business performance and business education; pre-recorded videotape cassettes, audio tapes, and CDs featuring training materials and presentations in the fields of business, management, business management, supervisory and interpersonal skills, sales, sales techniques, sales strategies, sales skills development, sales training, customer service, customer relations, sales consulting, service quality, business training, negotiations, employee training, employee education, problem solving, conflict resolution, leadership, organizational management, career training, business performance and business education; downloadable electronic publications in the nature of newsletters, job aides, white papers and research reports delivered via electronic mail concerning business, management, business management, supervisory and interpersonal skills, sales, sales techniques, sales strategies, sales skills development, sales training, customer service, customer relations, sales consulting, service quality, business training, negotiations, employee training, employee education, problem solving, conflict resolution, leadership, organizational management, career training, business performance and business education

Educational and printed publications, namely, textbooks, books, journals, magazines, brochures, manuals, training manuals, teaching guides, teaching materials, instructional manuals, pamphlets, booklets, workbooks, white papers, newsletters, articles, posters, worksheets, binders, educational learning cards, flash cards, activity cards, activity books, story books, puzzle books, educational card games, job aides, and questionnaires in the field of business, management, business management, supervisory and interpersonal skills, sales, sales techniques, sales strategies, sales skills development, sales training, customer service, customer relations, sales consulting, service quality, business training, negotiations, employee training, employee education, problem solving, conflict resolution, leadership, organizational management, career training, business performance and business education

Sales consulting services in the fields of business, management, business management, supervisory and interpersonal skills, sales, sales techniques, sales strategies, sales skills development, sales training, customer service, customer relations, customer relations consulting, service quality, business training, negotiations, employee training, employee education, problem solving, conflict resolution, leadership, organizational management, career training, and business education; customer service consulting in the fields of business, management, business management, supervisory and interpersonal skills, sales, sales techniques, sales strategies, sales skills development, sales training, customer service, customer relations, sales consulting, service quality, business training, negotiations, employee training, employee education, problem solving, conflict resolution, leadership, organizational management, career training, business performance and business education

Educational services, namely, arranging, conducting and providing classes, workshops, seminars, and training classes in the field of business, management, business management, supervisory and interpersonal skills, sales, sales techniques, sales strategies, sales skills development, sales training, customer service, customer relations, sales consulting, service quality, business training, negotiations, employee training, employee education, problem solving, conflict resolution, leadership, organizational management, career training, business performance and business education; providing online publications in the nature of newsletters, white papers and articles in the fields of business, management, business management, supervisory and interpersonal skills, sales, sales techniques, sales strategies, sales skills development, sales training, customer service, customer relations, sales consulting, service quality, business training, negotiations, employee training, employee education, problem solving, conflict resolution, leadership, organizational management, career training, business performance and business education; providing educational training services via a global computer network in the fields of business, management, business management, supervisory and interpersonal skills, sales, sales techniques, sales strategies, sales skills development, sales training, customer service, customer relations, sales consulting, service quality, business training, negotiations, employee training, employee education, problem solving, conflict resolution, leadership, organizational management, career training, business performance and business education; education services, namely, providing non-downloadable webinars in the fields of business, management, business management, supervisory and interpersonal skills, sales, sales techniques, sales strategies, sales skills development, sales training, customer service, customer relations, sales consulting, service quality, business training, negotiations, employee training, employee education, problem solving, conflict resolution, leadership, organizational management, career training, business performance and business education

Custom design of sales training materials