Computer software for transmitting data, graphics, audio and/or video over electronic communications networks; computer software for facilitating business transactions conducted via electronic communications networks; computer software for creating, offering, hosting, and delivering video telephony, online meetings, demonstrations, presentations, and discussions; Communications software for connecting computer networks and users and software to allow users to perform electronic transactions via a global computer network in the field of e-business and virtual enterprises; software for the integration of text, audio, graphics, still images and moving pictures for converging existing capabilities of voice, data, video and wireless communications networks for use by those providing professional services and for use by consultants to businesses, ISP's, ASP's and server providers; communications software, namely, software for managing networks, directory services, policy services, priority enabling, load balancing, security, network services, automated workflow, call center operations, communication middleware and market places, and applications delivering multimedia messaging, software development tools; communications software providing intra and inter enterprise communication functionality such as call processing, video telephony, voice mail, e-mail, fax, scheduling and personal productivity tools across a global enterprise communication network; computer software for use in monitoring, controlling, and managing telephone call centers; computer information storage and retrieval systems comprised of BLANK optical DISKS with high capacity DATA STORAGE, computer hardware and general purpose database management software; network management computer software used for managing storage area networks; Computer software that provides web-based access to applications and services through a web operating system or portal interface

Business services, namely, telephone management and accounting report services; computerized database management services; telemarketing services; data processing services in the fields of internal telecommunications systems and information management systems; business consulting services in the fields of internal communication systems and information processing and information management systems; account management services in the fields of internal telecommunication systems; telecommunication billing; generating reports detailing customer usage of telecommunications equipment; providing outsourced customer support services for others in the nature of information management and answering customer inquiries through telephonic, electronic, and worldwide computer network-based means; billing services, namely, billing for telecommunication, cable, broadband, satellite, Internet service providers, healthcare providers, insurance providers, financial service providers, corporations, government entities, retail, automotive, computer software and utilities; providing outsourced customer support services for telecommunications, cable, broadband, satellite, Internet service providers, healthcare providers, insurance providers, financial service providers, corporations, government entities, retail, automotive, computer software and utilities in the nature of information management and answering customer inquiries through telephonic, electronic, wireless, facsimile, and Internet-based means; employee relations information services; payroll preparation; administration of business payroll for others; employment counseling and recruiting; employment hiring, recruiting, placement, staffing and career networking services; employment outplacement services; record management, namely, document indexing for others; business management planning; business planning

Instant messaging services; telecommunication services, namely, broadcasting a wide variety of programs OVER GLOBAL COMPUTER COMMUNICATIONS NETWORKS; video TELEPHONE SERVICES AND VIDEO TELECONFERENCING SERVICES FOR meetings AND events PROVIDED OVER GLOBAL COMPUTER COMMUNICATIONS NETWORKS; and TRANSMISSION OF real-time information over global computer communications networks

Application service provider (ASP) featuring software for use by businesses for sales and customer service communications via on-line chats, video telephony, communication, and business analytics services; Application service provider (ASP) featuring SOFTWARE for use in providing customer experience management, and for use in providing contact center communications, operations and management, and for use in providing contact center and telecommunications functionality, namely, predictive dialing, voice recognition, interactive voice response systems, and interactive transaction processing system