Cloud computing featuring software for use in managing communications between users and call centers; Computer services, namely, integration of private and public cloud computing environments; Computer services, namely, cloud hosting provider services; Consulting services in the field of cloud computing; Providing temporary use of on-line non-downloadable cloud computing software for use in managing communications between users and call centers; Providing virtual computer systems and virtual computer environments through cloud computing; Technical consulting services in the fields of datacenter architecture, public and private cloud computing solutions, and evaluation and implementation of internet technology and services; Technical support services, namely, remote and on-site infrastructure management services for monitoring, administration and management of public and private cloud computing IT and application systems; Updating and maintaining cloud-based computer software through on-line updates, enhancements and patches; Computer disaster recovery planning; Application service provider (ASP) featuring software for use in cloud computing; Computer services, namely, acting as an application service provider in the field of information management to host computer application software for the purpose of cloud computing; Design, development, preparation, installation, maintenance, update and repair of unified communications, interactive voice response (IVR), and call center software; Design, development, preparation, installation, maintenance, update and repair of computer software; Installation, repair and replacement of wireless network and wide-area network software and small cell distribution network software