Providing technical support services namely, troubleshooting in the nature of diagnosing problems in vitro diagnostic laboratory instruments, laboratory automation systems, and related software and hardware; Providing remote electronic troubleshooting services for laboratories for quality control and determining the need for repair in the field of in vitro diagnostics; Providing operational monitoring services for laboratory equipment, for quality control and determining the need for repair in the field of in vitro diagnostics; Providing a web-based non-downloadable software platform for laboratory and diagnostic equipment information management, monitoring and analysis in the field of in vitro diagnostics; Software as a service (SAAS) services featuring software for use in managing data and information in the field of medical diagnostics; Consulting services in the field of medical diagnostics regarding laboratory operations, laboratory workflows, laboratory automation, laboratory software, informatics, medical diagnostic instruments, laboratory instruments, medical diagnostic reagents and assays