Downloadable software in the nature of a mobile application that allows users to access hotel, restaurant and resort-specific information and area information and maps, offers for discounted and complimentary products and services, recommendations for restaurants, onsite activities and facilities, offsite leisure activities and local attractions, transportation and local businesses, that allows the user to check in early and make, edit or cancel reservations, and that allows the user to order hotel services, namely, concierge, valet, room service, restaurant, front desk and housekeeping services; Downloadable computer software that allows users to communicate with hotels, restaurants and resorts before, during and after their stays and to receive information, hotel guest services and promotions relating to those establishments and the local area

Providing telecommunications access to a website that allows users to access hotel, restaurant and resort specific information and area information and maps, offers for discounted and complimentary products and services, recommendations for restaurants, onsite activities and facilities, offsite leisure activities and local attractions, transportation and local businesses, that allows the user to check in early and make, edit or cancel reservations, that allows the user to order hotel services, namely, concierge, valet, room service, restaurant, front desk and housekeeping services and that allows users to communicate with hotels, restaurants and resorts before, during and after their stays and to receive information, hotel guest services and promotions relating to those establishments and the local area

Providing on-line non-downloadable computer software that allows hotels, restaurants and resorts to provide their guests with customized mobile applications that provide the guests with establishment specific and area information and maps, offers for discounted and complimentary products and services, recommendations for restaurants, onsite activities and facilities, offsite leisure activities and local attractions, transportation and local businesses, that allows the guests to check in early and make, edit or cancel reservations, and that allows the guests to order hotel services, namely, concierge, valet, room service, restaurant, front desk and housekeeping services; Providing on-line nondownloadable computer software that allows hotels, restaurants and resorts to communicate with individual and targeted groups of guests and potential guests, before, during and after their stays and to provide information, hotel guest services and promotions relating to their establishments and the local area; Providing on-line non-downloadable computer software that allows hotels, restaurants and resorts to manage and track responses to guest requests and that aggregates, analyzes, manages and reports on guest data; providing a website featuring technology that enables users to access hotel, restaurant and resort specific information and area information and maps, offers for discounted and complimentary products and services, recommendations for restaurants, onsite activities and facilities, offsite leisure activities and local attractions, transportation and local businesses, that allows the user to check in early and make, edit or cancel reservations, that allows the user to order hotel services, namely, concierge, valet, room service, restaurant, front desk and housekeeping services and that allows users to communicate with hotels, restaurants and resorts before, during and after their stays and to receive information, hotel guest services and promotions relating to those establishments and the local area