Operation of telephone call centers for others, namely, tracking, filtering and sorting incoming telephone calls to businesses

Interactive voice response (IVR) services for enabling customers to navigate business directories, menus and service options, retrieving and submitting information; Playing pre-recorded audio messages in response to incoming telephone calls; telephone system load testing for managing and balancing large telephone call volumes; Telephone conferencing; call screening services, namely, tracking, filtering and sorting incoming telephone calls to businesses; Communication services, namely, transmission of voice, audio, visual images and data by telecommunications networks, wireless communication networks, the Internet, information services networks and data networks

Software as a Service (SaaS) provider of telephone communication services featuring software for receiving inbound calls, making outbound calls, queuing calls, recording calls, receiving text messages, sending text messages, receiving instant messages, sending instant messages, collecting replies and downloading data transmitted over the web in response to pre-recorded VOIP messages, interacting with customers via multiple social media outlets, looking up data via a customer relationship management software application; technological testing services in the field of telephones, namely, telephone system load testing for managing and balancing large telephone call volumes; Data conversion of electronic information, namely, converting streaming audio telephone transmissions to standards based audio protocols to be terminated to upstream telephone carriers, text to speech, voice recognition, and voice analytics