Printed instructional and educational workbooks, books, handouts, reference materials, exercises, simulations, paper and computer games, and role plays; electronic books, webinars and podcasts; Providing educational services in the field of sales training, sales process transformation and refinement, customer management practices, designing and delivery of applicable tools utilized for sales training presentations, programs, management consulting, coaching services, forensic blueprint questioning techniques/tools, customer buying centre analysis and diagnosis, opportunity assessment, customer buying behaviour analysis, feature and benefit analysis, forensic price or solution based proposal development techniques, conducting forensic customer autopsies, negotiation and sales-closing skills; Providing educational services, namely, presentations, seminars, courses, learning workshops, speaking engagement services, consultations, lectures, coaching and tutoring services in the fields of selling, sales process redesign, and customer management practices provided by electronic means and/or by print; Pre-recorded digital versatile discs, CDs, video, CD ROMs, computer slides and audio formats containing information and learning programs in the field of selling methodolgy