On-demand provisioning of resources to improve ongoing effectiveness of a client's cloud-based information technology assets, namely, computer disaster recovery planning, integration of private and public cloud computing environments, and updating and maintaining cloud-based computer software through patching, upgrading, performance tuning, backup-management, disaster recovery management, and user administration; Monitoring, management and optimization services for hardware and applications, namely, monitoring the computer systems of others for technological purposes and providing backup computer programs and facilities, and technical support services, namely, remote and on-site infrastructure management services for others for monitoring OS, database, applications, network, storage and compute resources, and administration and management of public and private cloud computing IT and application systems