Cloud computing featuring software for facilities management, namely, software to define, capture, store, process, use, analyze, report and distribute data and information related to the configuration, condition, status, processes, procedures and relationships of facilities and their related assets and stakeholders; Cloud computing featuring software for engineering and information technology infrastructure management, namely, for operation and management of facility infrastructure systems, and for management of information technology infrastructure systems; Cloud computing featuring software for maximizing the availability of application, data and telecommunications services; Cloud computing featuring software featuring business intelligence related to operations, management, risk and performance of facilities, data centers and related mission critical information; Cloud computing featuring software to operate, monitor and maintain building environment, access and security systems; Design, maintenance, development and updating of computer software for facilities management; Design, maintenance, development and updating of computer software for engineering and information technology infrastructure management; Technical support services, namely, administration, management and troubleshooting in the nature of help desk services; technical support, namely, monitoring of facility computer infrastructure assets, computer system assets and computer network assets for purposes of tracking asset availability and maintaining assets; Cloud computing featuring software to track and manage business disruption risk, lost revenue risk, lost user productivity risk, lost IT productivity risk, lost data risk, equipment failure risk, infrastructure failure risk, reputational risk, infrastructure vulnerability risk, capacity risk, environmental risk, security risk, and architectural risk associated with facilities, infrastructure and related assets