Downloadable computer software for management of entire computer infrastructure, namely, software used to manage, configure, and protect servers, desktop computers, workstations, PDAs and other network infrastructure simple network management protocol (SNMP) and operating system interface capable devices connected to computer and communications networks

Software as a service (SaaS) services, namely, hosting software for use by others for use in the management, monitoring, configuration, and administration of computer networks, servers, computers, and other networked devices and server endpoints, namely, operating system programs, network management programs, utility programs, and personal productivity programs for information management, word processing, creating spreadsheets, tables, graphs and charts, creation and display of presentations including text and graphics, electronic mail and instant messaging services, calendar and meeting scheduling, desktop publishing, project management, customer management, business planning, direct mail and business financial management and billing, online document collaboration, storage and editing, and for organizing and analyzing data; Application service provider, namely, hosting, managing, developing, and maintaining applications and software for use by others in the management, monitoring, configuration and administration of computer networks, servers, computers, and other networked devices and server endpoints; Remote management of computer networks, servers, computers and other networked devices and server endpoints, and applications for others; Providing a web-based system with customer portals that enable others remotely to manage hosted computer networks, servers, other networked devices, service endpoints, and software applications; Website hosting services