Software as a service (SAAS) services featuring software for by business and their customers, patrons and patients in electronically communicating and interacting via the Internet, phone, email, text messages, and social media, for creating, capturing, sharing and distributing audio and video, for conducting, collecting and disseminating online surveys and reviews, for providing, accessing and monitoring business information, healthcare information, and personal information, documents, forms and images, for creating, monitoring and editing appointments, for creating and editing appointments and appointment reminders, for paying bills, for creating and delivering e-newsletters, for sending birthday communications, and for identifying geographical location of customers, patrons and patients; computer services, namely, search engine optimization