Computer software and computer software packages, all for the purpose of the assessment and improvement of business and information technology processes, services, and management systems; instructional and other manuals in electronic downloadable format or recorded on computer media sold therewith as a unit

Education services, namely, seminars, webinars, classes, workshops, conferences, and panel discussions in the field of business and information technology service delivery and management, including service culture awareness, implementation of information technology industry standards and measurement against those standards; Training services in the field of business and information technology service delivery and management, including service culture awareness, implementation of information technology industry standards and measurement against those standards; Education services, namely, seminars, webinars, classes, workshops, conferences, and panel discussions in the field of computer software directed to the assessment of business and information technology service management and improvement; Training services in the field of computer software directed to the assessment of business and information technology service management and improvement; Provision of information in relation to education and training; Providing customer support for the aforesaid education and training services in the aforesaid fields in this class; Advisory, consultancy and information services in relation to all of the aforesaid education and training services