Providing non-downloadable software for use in database management; Technical support services associated with instance mobility software operable to transport SQL instances between servers and to optimize shifting workloads, namely, troubleshooting software issues; installation, administration, and troubleshooting of web and database applications; monitoring of network systems; providing back-up computer programs and facilities; 24/7 service desk/help desk services for IT infrastructure, operating systems, database systems, and web applications; Computer software for facilitating information management, namely, non-downloadable software for use in knowledge management, information management, database management, file management, relational database management, graph database management and RDF database management; non-downloadable software providing a graphical user interface; non-downloadable software containing a user interface feature and search and retrieval capability, allowing the user and administrator to structure, organize, retrieve, and create links to pre-defined and user-defined information in accordance with users' preferences, and to access such information via internal and global computer networks, the Intranet and Internet; Computer program which enables the development of computer telephony and telecommunications applications which integrate with SQL-based relational data base systems, graph database systems, and RDF database systems; Computer software, namely non-downloadable computer software for accessing, searching, and creating dynamic linked views of SQL databases, graph databases and RDF databases; query processing and query archiving software for data retrieval, creating views of data, and performing operations on data