telecommunications equipment, namely, computer software for customer engagement and notification that allows customers to provide feedback directly to businesses, firmware for store customer data for reporting and metric purposes, computer hardware for communication to audio, text, multimedia-enabled devices, voice recording and digitization, information monitoring, information management and storage, data synchronization, system backup, Dual Tone Multi Frequency (DTMF) detection, and conferencing; public address systems consisting of hardware, software, and firmware for system management, loudspeakers, amplifiers, and intercoms; software for obtaining and managing realtime customer and consumer feedback through channels such as social media applications, mobile applications, texting and global computer and satellite networks, and directing feedback to managers and front-line staff who can engage, act, and resolve customer issues in real-time; computer software for notification communications, namely, notification to stakeholders, business owners, corporate executives, staff, customers of customer service feedback; two-way IP-based paging phones and audio speakers