printed material and downloadable documents, namely reports summarizing the history, credit information, complaints history and trade practices of an identified business or charity and providing analysis of its financial condition and trustworthiness; recording and forwarding consumer concerns and complaints relating to identified businesses and charities; operation of computer database containing information respecting the history, credit information, complaints history and trade practices of identified businesses and charities; operating an interactive web site where consumers may file complaints respecting the trade practices of an identified business or charity and download reports summarizing the history, credit information, complaints history and trade practices of an identified business or charity and providing analysis of its financial condition and trustworthiness; investigation, mediation and arbitration services for resolving disputes between businesses or charities and consumers; promoting business awareness of best practices for advertising and merchandizing their products and services; promoting consumer awareness of fraud detection and prevention