computer software for legal case management, matter management, file management, document management and law office management, namely, software for accounting links, activity monitoring, activity summary, alerts and reminders, appointment scheduling, appointment tracking, assignment tracking, audit activity, audit trail, auto-numbering of files and documents, batch document generation, batch time entry, Boolean searching, budget management, budgeting, bulletin boards, calendaring, case and document archiving, case management, case search and retrieval, categorize expenses, centralized database, checklists, claims management, claims tracking, client communication, client extranet, collaboration tools, complaint tracking, compliance tracking, comprehensive in-box, conflict checking, contact management, contract management, corporate board meeting management, customization capabilities, data security, data validation, deadline management, deadline tracking, define workflows, desktop tools, docketing, document repository, document assembly, document generation, document indexing, document routing, document search and retrieval, document security, document template creation, document template management, document text searching, drag and drop, electronic access, electronic billing, electronic invoice acceptance, electronic invoicing, eligibility wizard, e-mail management, end user reports, enterprise management, expense capturing, expense management, expense monitoring, expense reporting, expense tracking, fee calculator, file distributor, file opening wizard, file security, file template creation and management, group scheduler, email, calendar and tasks integration, incident tracking, in-house counsel case management, intake module, intelligent e-mail profiling, inter-office communication, investigation tracking, invoice approval, invoice routing, item tracking, knowledge base creation, legal dates and deadlines calculator, legal diary creation, legal management, legal practice management, link multiple locations, litigation hold, litigation management, mailing list management, management dashboards, management reports, matter management, message notification, multi-district litigation management, multi-files note wizard, notes, notifications, office management, office workflow tracking, open file wizard, outcome tracking, outside counsel management, physical file tracking, pleadings index generation, practice management, productivity monitoring, productivity tools, profitability monitoring, querying and searching, receive and send email, receive, send and route mail logs, receive, send and route phone logs, relationship management, remote access, reporting, response tracking, rules based calendaring, task/to-do assignment, reassignment and tracking, task/to-do automation, task/to-do creation, task/to-do delegation, team management, ticklers, time and billing, time capturing, time management, time reporting, time tracking, tracker, trust accounting, user management, user security, vendor management, web windows, workflow management, workflow standardization, workflow triggers, workflow wizards, workload management, and integration with third-party computer programs and software

Development, customization and implementation of computer software; maintenance and upgrading of computer software; and technical support services, namely, troubleshooting of computer software problems