Software as a Service (SaaS) provider featuring software for enabling unified communications across various networks, media and devices, namely, software for queing, handling, logging, recording, monitoring, tracking, supervision, management and routing of telephone calls, video, e-mails, and web based messages, and software for monitoring and management of computer and network systems for security and application optimization purposes; installation, maintenance and repair of application software for providing unified IP communications services across multiple network infrastructures and communication protocols; integration of telecommunications and data networking equipment and application software for providing unified IP communications services across multiple network infrastructures and communication protocols; computer services, namely, WAN design; application optimization services, namely, updating of computer network configurations; development of security systems and contingency planning for computer networks; providing temporary use of non-downloadable computer software for enabling unified IP communications across various networks, media and devices; computer security consultancy