disaster recovery services, namely, business planning and business continuity consulting in the nature of coordination and organization of a response to a crisis or threat to the operations of a business or organization; disaster recovery services, namely, providing business planning and business continuity consulting to others in the nature of business security and protection procedures for use during disaster and emergency scenarios; operation of telecommunications call center services for others, namely, call flow optimization, toll-free number optimization, command center mentoring, call center workforce management services, call center consolidation, call center measurements and speech processing assessment, and call center audits

disaster preparedness services, namely, providing online electronic data storage, including storage of information and documents for use for disaster recovery; electronic data storage services, namely, storing electronic data at data centers; email archiving services

computer system design and integration for others in the fields of data recovery and call center and contact center data management; computer and technology consulting services in the fields of datacenter architecture, cloud computing solutions, and evaluation and implementation of internet technology and services, all in the fields of data recovery and call center and contact center data management; information technology integration services in the fields of data recovery and call center and contact center data management; application service provider, namely, providing hosting, managing, and maintaining software and databases for others for data recovery purposes; technical support, namely, monitoring of network systems, and providing back-up computer programs and facilities for data recovery purposes; computer colocation services, namely, providing facilities for the location of computer servers with the equipment of others for data recovery purposes; computer services, namely, remote and on-site management of the information technology systems of others for data recovery purposes; software as a service (SAAS) services, namely, hosting software for use by others for the storage, management, and archiving of secure electronic data, documents, and email for data recovery purposes; software as a service (SAAS) services featuring software in the field of call center management; software as a service (SAAS) services featuring software for use in consolidating, summarizing and reporting data from contact center data sources; technical support services, namely, provision of computer programs and infrastructures for data backup and data recovery purposes; computer services, namely, acting as an application service provider to host computer application software to provide secure and redundant data and information management and sharing for data recovery purposes; computer services, namely, acting as an application services provider to host computer application software for colocation management for data recovery purposes; application service provider (ASP) and software as a service (SAAS) services featuring software for use by others in conducting real-time voice or electronic messaging communications via the internet for purposes of providing customer services in the fields of call center and contact center data management; application service provider (ASP) and software as a service (SAAS) services featuring software for use by others for use in providing online live voice and text chat customer support services and for managing voice and text chat customer support service centers; application service provider (ASP) and software as a service (SAAS) services featuring software for use by others which enables real-time electronic communication over a computer network for customer service and support and sales applications and for providing product information and answering customer questions regarding consumer products via the global computer network; application service provider (ASP) and software as a service (SAAS) services featuring software for use by others which enables interactive telecommunications and computer telephony in the fields of call center and contact center data management; application service provider (ASP) and software as a service (SAAS) services featuring software for use by others for use in providing customer interaction management and for use in providing call center communications, operations and management; data center services, namely, managing electronic data and information technology infrastructure for others