Customer relationship management services and customer care services for others, namely, managing databases and receiving and responding to sales, service and general information inquiries of customers through a variety of media; employment agency services; and business management of customer interaction management centers providing customer care and customer relationship management services; performance management services, namely, human resources services in the nature of assisting employees in setting goals, and taking corrective action with respect to, and giving career advancement incentives to, a company's employees; social media strategy and social customer relationship management and marketing consultancy focusing on helping clients build customer loyalty

Telecommunications services, namely, providing telephone, electronic mail services and providing multiple-user access to a global computer information network for managing and accessing customer care and customer relationship management data centers that function as diverse, central demarcation points for both voice and data traffic and support clients globally including dynamic global routing to a customer service representative queued from centrally- based equipment and using centralized, hosted applications