Business management and consulting services for the health care industry, namely, patient service; business management and consulting services for the health care industry, namely, analysis of current patient experiences, development of new standards of care, development of recommendations to improve the patient and family experience and improve efficiency in providing patient services, developing and recommending patient-centric approaches to help health care providers understand and enhance the experiences and satisfaction of patients, developing organizational strategy and alignment plans around the patient and family experience, and analysis of current health provider culture and developing plans that deliver high patient, employee and physician satisfaction and lead to improved clinical and operational outcomes; providing information on the topic of promoting patient, physician and employee satisfaction via a global computer network, namely, providing a web site featuring information about current patient experiences, development of new standards of care, development of recommendations to improve the patient and family experience and improve efficiency in providing patient services, development of patient-centric approaches to help health care providers understand and enhance the experiences and satisfaction of patients, development of organizational strategy and alignment plans around patient and family experience, and analysis of current health provider culture, and development of plans that deliver high patient, employee and physician satisfaction and lead to improved clinical and operational outcomes; providing a web site in the field of consumer and market surveys featuring information about current patient experiences and current health provider culture

Training and coaching services in the field of health care designed to help health care providers understand and enhance the experiences and satisfaction of patients and patient families through use of patient-centric approaches to process improvement and organizational alignment around patient experiences and experience strategy, and create a culture that delivers high patient, employee and physician satisfaction and lead to improved clinical and operational outcomes

Providing health information