Business management and consulting services for the health care industry, namely, analysis of current patient experiences with respect to the provision of healthcare, not including matters pertaining to the financial or insurance aspects of the patient experience, revenue cycle management, identity management or fraud protection; development of new standards of care for the provision of healthcare services, development of recommendations to improve the patient and family experience with respect to the provision of healthcare, not including matters pertaining to the financial or insurance aspects of the patient experience, revenue cycle management, identity management or fraud protection and improve efficiency in providing patient healthcare services; developing and recommending patient-centric approaches to help health care providers understand and enhance the experiences and satisfaction of patients with respect to the provision of healthcare services; developing organizational strategy and alignment plans around the patient and family experience with respect to the provision of healthcare services, and analysis of current health provider culture with respect to healthcare services and developing plans that deliver high patient, employee and physician satisfaction and lead to improved clinical and operational outcomes with respect to healthcare services; providing information on the topic of promoting patient, physician and employee satisfaction with respect to healthcare services, not including matters pertaining to the financial or insurance aspects of the patient experience, revenue cycle management, identity management or fraud protection via a global computer network, namely, providing a web site featuring information about current patient experiences with respect to the provision of healthcare services; development of new standards of care with respect to healthcare services, development of recommendations to improve the patient and family experience with respect to the provision of healthcare, not including matters pertaining to the financial or insurance aspects of the patient experience, revenue cycle management, identity management or fraud protection and improve efficiency in providing patient healthcare services; development of patient-centric approaches to help health care providers understand and enhance the experiences and satisfaction of patients with respect to the provision of healthcare services; development of organizational strategy and alignment plans around patient and family experience with respect to the provision of healthcare, not including matters pertaining to the financial or insurance aspects of the patient experience, revenue cycle management, identity management or fraud protection, and analysis of current health provider culture, and development of plans that deliver high patient, employee and physician satisfaction and lead to improved clinical and operational outcomes with respect to healthcare services; providing a web site in the field of consumer and market surveys featuring information about current patient experiences with respect to healthcare services and current health provider culture

Training and coaching services in the field of health care designed to help health care providers understand and enhance the experiences and satisfaction of patients and patient families with respect to healthcare services through use of patient-centric approaches to process improvement and organizational alignment around patient experiences with respect to healthcare services and experience strategy with respect to healthcare services, and create a culture that delivers high patient, employee and physician satisfaction and lead to improved clinical and operational outcomes with respect to healthcare services

Providing patient health information