Software for business and organizational collaboration; namely, software for conducting online meetings, gatherings, and interactive discussions; Software for creating customized web pages featuring user-defined information, business and personal profiles, and general business and organization information; Software for businesses and organizations, namely software for sharing, commenting on, and editing documents, videos, images, development ideas, business, and strategic ideas; Software for providing on-line computer databases, forums and communities, and on-line searchable databases for businesses and organizations; Video and audio recordings and presentations in the fields of business leadership strategy, planning and management, human capital management, customer experience, business innovation, information technology, business organization and operation, and internal and external collaboration for employees, constituents, customers, and vendors; Software for businesses and organizations; namely, software for customer service and customer interaction management, knowledgebase, email, chat, telephone routing, community, co-browsing, and social media solutions and management