updating of computer software from a computer network; providing information regarding implementation, use and maintenance of computer software; installation and repair of computer hardware and software, computer networks, and consumer electronics, audio systems, consumer electronics in motor vehicles and marine vehicles, gaming systems, and home appliances; providing information regarding implementation, use and maintenance of consumer electronic devices; consultation and training services in the field of computers and consumer electronics; technical support services, namely, troubleshooting of computer hardware and software problems via telephone, e-mail, in person, and the global computer information network; technical support services, namely, troubleshooting of problems with consumer electronic devices via telephone, e-mail, in person, and the global computer information network; educational services, namely, training in the implementation, use and maintenance of computer hardware and software, and training in the implementation, use and maintenance of consumer electronic devices; computer software, namely, computer software for use in computer systems management that automates the resolution and management of support and customer service request in computing environments, enables support for computer hardware and computer software, and support for consumer electronic devices, over computer networks, and automates the exchange of information over computer networks; providing a host site on a global computer network for the use of others in interfacing and providing support; and providing support services via a host site on a global computer network