Information Technology (IT) consulting services; IT technical support; IT project management; programming of customized software for third parties, namely in the fields of content management systems and workflow systems for third parties including industries in the consumer packaged goods and legal sectors, financial analysis and reporting systems for third parties including financial services companies, and social colloboration systems for large institutions including universities and colleges; web page design, programming and testing, namely, the creation, design, development and maintenance of web sites for third parties including non-profits and publications; technical support services, namely, monitoring and troubleshooting of computer systems for small and medium-sized businesses; requirement analysis and documentation, namely providing services for third parties of the process of discovering, analyzing, defining, and documenting the requirements that are related to a specific business objective to enable them to be executed through software and assess the timescales and resources needed to complete the third party project