Retail store services and on-line retail store services featuring products utilized in the biopharmaceutical, chemical, petrochemical, food, beverage, dairy, oil and gas, power, pulp and paper, semi-conductor and ship building fields; providing retail store and computerized on-line ordering of analytical and process instrumentation products utilized in the biopharmaceutical, chemical, petrochemical, food, beverage, dairy, oil and gas, power, pulp and paper, semi-conductor and ship building fields; providing retail store and on-line consumer product information in the nature of product specifications, literature, drawings, instructions, manuals, and part numbers for products utilized in the biopharmaceutical, chemical, petrochemical, food, beverage, dairy, oil and gas, power, pulp and paper, semi-conductor and ship building fields; providing retail store and on-line consumer product information in the nature of product specifications, literature, drawings, instructions, manuals, and part numbers for analytical and process instrumentation products utilized in the biopharmaceutical, chemical, petrochemical, food, beverage, dairy, oil and gas, power, pulp and paper, semi-conductor and ship building fields; providing an on-line locator of retail and service centers, namely, providing on-line information about, and making referrals concerning, independent retail centers and service facilities in particular geographic locations for products utilized in the biopharmaceutical, chemical, petrochemical, food, beverage, dairy, oil and gas, power, pulp and paper, semi-conductor and ship building fields