Software as a service (SaaS) in the form of a chat bot or AI chat program; provision of online non-downloadable chatbot or AI chat software; computer chatbot software as service (non-downloadable) for simulating conversations with artificial intelligence; providing chatbot software [non-downloadable software for simulating conversations]; web bots provided through software as a service (SaaS); providing online non-downloadable software, namely, computer software for creating, authoring, distributing, downloading, transmitting, receiving, playing, editing, extracting, encoding, decoding, displaying, storing and organizing text, graphics, images, audio, video, and multimedia content; providing non-downloadable computer software to assist in personal information management, database management software, database synchronization software, voice recognition software, speech to text conversion software, voice-enabled software applications, computer software for accessing, browsing and searching online databases or data stores; computer programming for the analysis of data, namely, creating programs for searching and retrieving customised information at the user's specific request via the internet.