Computer software, computer programs, computer hardware, and peripheral apparatus and instruments for use with computers; computer software and programs for improving customer communications and interactions and the customer experience; computer software that provides web-based access to applications and services through a web operating system or portal interface; computer software for use in establishing and accessing online desktop services and application rental services; computing devices that provide software for transmitting data, graphics, audio or video over electronic communications networks, computer hardware device for use in accessing computer software applications of others; computing device for hosting, managing, developing, and maintaining applications, software, files, and databases for others via a virtual desktop available via a network; computer software for use in storing, managing, tracking and analyzing data in the fields of marketing, promotion, sales, customer information management, customer support and service and employee efficiency, collaborative intra-company and inter-company exchange of such data, maintaining statistics and generating reports concerning such data, providing customized on-line information and resources relevant to the customers' business; computer software applications downloadable to PDAs and mobile devices to enable access to and the editing of document templates, the building of data models and the integration of said software applications with social networks, all for improving customer communications and interactions and the customer experience; artificial intelligence software; artificial intelligence software for analysis; artificial intelligence and machine learning software; recording media bearing computer software and programs; recording media bearing recordings in sound and/or visual form; discs; CD-ROMs; parts and fittings for all the aforesaid goods

Providing multiple-user access to data on the Internet via computer networks in the fields of consumer behavior and interaction

Software as a service (SAAS) featuring software utilizing artificial intelligence to collect data relating to customer interaction and behavior and adjust consumer interaction based upon such data

Computer software licensing