Recorded computer programs for cloud based customer interaction management, namely, for allowing companies to communicate with their customers over the web, PSTN and other networks; downloadable computer programs for webpage design; computers and computer accessories, namely, blank memory units, computer processors, blank hard disks, graphics cards, computer monitors, scanners, computer printers for printing documents, blank CD-ROMs for sound or video recording, blank recordable DVDs, downloadable software for customer interaction management, namely, for allowing companies to communicate with their customers over the web, PSTN and other networks; portable computers; multimedia products, namely, sound cards, CD-ROM readers and writers, DVD players, headphones, microphones, digital cameras and loudspeakers; downloadable application software for customer interaction management, namely, for allowing companies to communicate with their customers over the web, PSTN and other networks; downloadable computer software for document creation, production, conversion, storage, indexing, archiving, printing, displaying, sampling, publication, transmission, encryption, management, typography and distribution; downloadable computer software for database management; downloadable software for the collection, publication, organization, modification, marking, transmission, storage and sharing of data and information; portable computer systems consisting of downloadable operating systems, network software and utility programs

Providing access to software on data networks for internet access, namely, for allowing companies and customers to log-in to a customer relationship management (CRM) Internet website portal in order to communicate with each other over the internet; data transfer by telecommunications; electronic transmission of data; computer data transmission services; transmission of audio data via the internet; electronic transmission of instant messages; providing access to client relationship management (CRM) databases via computer networks; providing networked access to computer client relationship management (CRM) databases; providing access to on-line computer client relationship management (CRM) databases; providing access and rental of access time to computer client relationship management (CRM) databases; transmission of data and audio, video and multimedia files, including downloadable file and files transmitted over a global computer network

Computer system design, namely, custom design of computer systems for allowing companies to communicate with their customers over the web, PSTN and other networks; installation of computer programs, namely, of computer programs for cloud based customer interaction management, for allowing companies to communicate with their customers over the web, PSTN and other networks; installation of computer software, namely, of computer software for cloud based customer interaction management, for allowing companies to communicate with their customers over the web, PSTN and other networks; providing information, advice and consultancy services in connection with computer software, namely, in connection with computer software for customer interaction management, allowing companies to communicate with their customers over the web, PSTN and other networks; technical project studies, namely, technical project planning and design engineering of computer systems for allowing companies to communicate with their customers over the web, PSTN and other networks; rental of computer hardware and software; rental of web servers; creating and maintaining websites for others; design of homepages and websites for client relationship management (CRM); design, creation, customizing, launch and maintenance of websites for others, namely, of website for client relationship management (CRM); hosting of computer websites, namely, hosting websites for client relationship management (CRM); providing online non-downloadable computer programs for cloud based customer interaction management, namely, for allowing companies to communicate with their customers over the web, PSTN and other networks, in data networks; design and development of computer hardware and software, namely, custom design and development of computer hardware and software for allowing companies to communicate with their customers over the web, PSTN and other networks; consultancy on designing homepages and other pages on the internet, namely, homepages and other Internet pages for client relationship management (CRM); and maintenance of computer software, namely, of computer software for allowing companies to communicate with their customers over the web, PSTN and other networks; installation of computer programs, namely, of computer programs for allowing companies to communicate with their customers over the web, PSTN and other networks; server hosting services, namely, rental and maintenance of memory space for use as websites for others; rental of computer software for cloud based customer interaction management, namely, for allowing companies to communicate with their customers over the web, PSTN and other networks; maintenance of computer software for cloud based customer interaction management, namely, for allowing companies to communicate with their customers over the web, PSTN and other networks