Recorded computer programs for cloud based customer interaction management services, which allow companies to communicate with their customers over the web, PSTN and other networks; computer programs for accessing and using the Internet; computer programs for webpage design; computers and computer accessories, namely, memory cards, data processors, hard disk drives, graphics cards; computer monitors, scanners, printers, blank CD-ROMs for sound or video recording; software for cloud based customer interaction management services, which allow companies to communicate with their customers over the web, PSTN and other networks, portable computers; multimedia products, namely, sound cards, CD-ROM drives and writers, DVD players, headphones, microphones, digital cameras and loudspeakers; application software for cloud based customer interaction management services, which allow companies to communicate with their customers over the web, PSTN and other; computer software for document creation, production, conversion, storage, indexing, archiving, printing, displaying, sampling, publication, transmission, encryption, management, typography and distribution; computer software for database management; software for the collection, publication, organization, modification, marking, transmission, storage and sharing of data and information; portable computer operating systems; network access server operating software and computer utility programs

Data transfer by telecommunications; electronic transmission of data; electronic computer data transmission services; transmission of audio data via the Internet; digital transmission of data; transmission of data via computer networks; electronic transmission of instant messages and data; providing access to databases via computer networks; providing networked access to computer databases; providing telecommunications connections to the Internet or to databases; providing access to on-line computer databases; providing access and rental of access time to computer databases; electronic transmission of data and audio, video and multimedia files, including downloadable file and files transmitted over a global computer network

Computer system design; development and design of computer programs; engineering; installation of computer programs; maintenance of computer programs; engineering research; computer programming; programming of computers; design of computer hardware, software and programs; design, maintenance and updating of computer software; installation of computer software; providing information, advice and consultancy services in connection with computer software; technical project studies, namely, engineering consultation; rental of computer hardware and software; rental of web servers; creating and maintaining websites for others; design of web pages and websites; design, creation, development and maintenance of web sites for others; hosting of computer websites; advice relating to the design of computer hardware; provision of computer programs in data networks, namely, providing temporary use of on-line non-downloadable software for cloud based customer interaction management services, which allow companies to communicate with their customers over the web, PSTN and other networks; implementation of computer programs on networks, installation of computer programs, rental of computer programs, recovery of computer data; design and development of computer hardware and software, particularly advice in connection with computer hardware or software, updating of computer software, advice on designing homepages and webpages on the Internet, consulting in the field of telecommunications technology, computer consultancy services, design of computer software, computer programming services, installation and maintenance of computer software, installation and maintenance of Internet access software, installation of computer programs, configuration of computer networks using computer software, data conversion of computer programs and data not physical conversion, duplication of computer programs, consulting services in the field of cloud computing, rental and maintenance of memory space for use as websites, namely, server hosting; rental of computer software, maintenance of computer software