Customer relationship management services, namely, providing information regarding customer support, sales and marketing, via instant messaging systems, the Internet, telephones, cellular phones, wireless devices, pagers, hand-held web devices, personal digital assistants, facsimile machines and electronic mail; business consulting in the field of customer service and relationship management services; business information and consulting services, namely, providing business marketing information; consulting services in the field of customer relationship management; business consulting and business information for enterprises; business marketing consulting services; preparing statistical business reports and summaries; computerized database management, namely, analysis and retrieval of client databases in the field of modeling, scoring and analytics, marketing and solicitation and customer profiles and creating reports from such databases; providing an interactive web site containing business information and online business information management in the field of customer relationship management, business consultation, business marketing consultation, statistical business reporting, and computerized data management services; providing an interactive web site containing business information and online business information management for companies that want to exchange, manage and track personalized and customize information with customers via instant messaging systems, telephones, cellular phones, wireless devices, pagers, hand-held web devices, personal digital assistants, facsimile machines, and electronic mail