Business information and development services in the nature of collecting, processing, archiving, benchmarking, organizing and distributing business process data for use in business improvement, business management and business development; on-line business research services in the field of quality process and performance; Advisory services relating to business management and business operations; Business consultation services; Collection, preparation, composition, storage, processing, acquisition and provision of business information, data, statistics and indices; Computerized on-line collecting, processing, archiving, benchmarking, organizing and distributing business process data for use in business improvement, business management and business development